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FAQ

WHEN DO YOU SHIP OUT THE ORDER AND WHEN SHOULD I EXPECT IT?

King Pen Vapes has a quick order processing that we have perfected in our time in this industry. Every and all orders get shipped out same day as the order and we can do this because of the fact we hold inventory in our possession instead of getting it drop shipped. For the most part your order will be in your possession in 2 to 3 days with our free standard shipping. Please give us a call at 1(800) 359-1047 before your order if you have any special requests.

WILL IT SHOW ANYTHING VAPORIZER RELATED ON MY BILLING STATEMENT?

Absolutely Not! We have dropped the Vapes so it will only say King Pen. We understand you may need to be discreet so we have dropped anything associated with this matter and tried make the focus go elsewhere.

WHAT’S YOUR RETURN POLICY?

If you have a completely unused item and nothing from your order or the item you want to return has been tampered with, you will get a full refund, if sent back within 14 days of your purchase. After 14 days, we only offer our one (1) year warranty on the electrical components like batteries. Coils or chambers are not under warranty.

Check out our Return Policy for more info.

DO YOU OFFER WARRANTY ON INTERNATIONAL ORDERS?

Sorry but we do not offer warranty for any orders that are international or outside of the United States of America. Warranty to Alaska and Hawaii are still in effect.

DO YOU OFFER DISCREET SHIPPING?

Each and every order to us is held with utmost privacy and respect towards our customers. All orders will be mailed out in either a plain yellow/brown package with no signage on it. The only labels on the outer box can be from the company used to ship that specific product, i.e. Fedex, UPS, USPS.

International orders get the same respect with the addition of having a commercial invoice for customs policies on the outer box.

WHERE ARE YOU LOCATED?

Our offices and warehouse are located in Glendale which is the heart and center of Los Angeles, California.

WHAT COMPANIES DO YOU USE TO SHIP?

Depending on the order size and location we use USPS, Fedex, or UPS.

DO YOU CHARGE EXTRA FOR SHIPPING TO ALASKA OR HAWAII?

Simple answer, no we do not. If you do have a special request for shipping like an expedited shipping, please let us know prior to your order.

CAN I MAKE A PAYMENT OVER THE PHONE?

Yes, you can place your order via phone by us direct at 1(800)359-1047. We accept major credit cards, debit cards, and gift cards that are from Visa, Discover, American Express, and Master Card. We also accept money orders or checks so please call us to place your order and get an address to send the money order or check.

WHATS THE DEAL WITH YOUR FREE GIFT WITH EACH ORDER?

All orders from King Pen Vapes comes with a free gift. It can be anything and change each time. A vaporizer can come with an extra attachment or you can even 2 of an item you only purchased one of.

DO YOU SHIP TO P.O. BOXES?

Yes, we do ship to P.O Boxes and also will ship to AFO/APO bases.

delivery truck FREE SHIPPING ON ALL ORDERS!!!